Last Updated: 21 April 2026

At TOSHA, a premium brand by Dev Naturals, we are committed to delivering high-quality makhana products with complete customer satisfaction. This policy outlines the terms under which returns, replacements, cancellations, and refunds are processed.

🚚 Delivery Commitment

We offer Pan India delivery within 3–7 business days from the date of dispatch, depending on your location and logistics availability.

📌 1. Eligible Cases for Return / Replacement / Refund

You may request a return, replacement, or refund under the following conditions:

🔹 1. Wrong Product Delivered

If you receive a product different from what you ordered, you are eligible for a replacement or full refund.

🔹 2. Damaged / Torn / Leaked Package

If the product is delivered in a damaged, torn, or compromised condition, please report it immediately.

👉 The issue must be reported within 24–48 hours of delivery with proper proof.

🔹 3. Product Not Dispatched

If your order is confirmed but not dispatched within the promised timeframe, you may request:

  • Order cancellation
  • Full refund

🔹 4. Missing Items (if applicable)

If any item is missing from your order, please notify us within the reporting window.

📩 2. How to Report an Issue

To initiate a return or refund request, customers must:

✔️ Contact us within 24–48 hours of delivery
✔️ Provide clear photos/videos of the issue
✔️ Share order details (name, number, invoice if available)

📞 Contact Channels:

📱 WhatsApp: +91 7050203989
📧 Email: info@devnaturals.in

👉 Requests without proper proof may not be accepted.

🚫 3. Non-Returnable & Non-Refundable Conditions

Due to the nature of food products, returns or refunds will NOT be accepted in the following cases:

  • Product has been opened, used, or consumed
  • Seal or packaging has been tampered with by the customer
  • Product has been stored improperly after delivery
  • Complaint is raised after 48 hours of delivery
  • Change of mind or personal preference

👉 Once opened, the product is considered non-returnable for hygiene and food safety reasons.

🔁 4. Replacement Policy

  • Approved cases will be eligible for replacement of the product
  • Replacement will be shipped without additional charges
  • Delivery timeline for replacement may vary (typically 3–7 days)

💰 5. Refund Policy

If a refund is approved:

  • The refund will be processed within 5–7 business days
  • Amount will be credited via:
    • Original payment method
    • Or any mutually agreed method

👉 In case of COD orders, refund may be processed via bank transfer or UPI.

❌ 6. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once the order is shipped, cancellation is not allowed

👉 For cancellation requests, contact us immediately via WhatsApp or email.

📦 7. Return Shipping (if applicable)

  • In approved cases, we may:
    • Arrange pickup
    • Or request the customer to ship the product back
  • Return shipping responsibility will be communicated case-by-case.

🛡️ 8. Quality & Compliance

TOSHA operates under Dev Naturals, a registered and compliant business:

  • ✅ GST Number: 09DVEPK1436C1ZV
  • ✅ FSSAI License Number: 20426280000040

We ensure strict quality checks before dispatch to minimize issues.

⚠️ 9. Important Notes

  • Please inspect the package at the time of delivery
  • Always record an unboxing video for proof (recommended)
  • Ensure correct address and contact details while ordering