Last Updated: 16 April 2026

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered by TOSHA, a premium brand owned and operated by Dev Naturals.

By placing an order with us through our website, marketplaces, or direct communication (WhatsApp, email, etc.), you agree to the terms outlined below.

📌 1. Business Information

Brand Name: TOSHA
Company: Dev Naturals
Business Type: Manufacturer, Supplier, Exporter, Retailer & Distributor

📍 Registered Address:
101/G-1, J.P Enclave
Ghaziabad, Uttar Pradesh – 201010
India

📧 Email: info@devnaturals.in
📱 Phone/WhatsApp: +91 7050203989

📦 2. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Bulk or customized orders may require additional processing time depending on quantity and specifications.
  • Orders are processed only on working days (Monday to Saturday), excluding public holidays.

👉 Customers will be notified in case of any delay.

🚚 3. Shipping Methods

We use reliable and trusted logistics partners to ensure safe delivery of your order.

🔹 Domestic Shipping (India)

  • Delivery through reputed courier services
  • Suitable for retail and bulk orders

🔹 Bulk & B2B Shipping

  • Transport or logistics services may be used for large orders
  • Delivery timelines and costs depend on location and order size

🔹 International Shipping (Export Orders)

  • Available on request
  • Shipping method, documentation, and charges will be discussed and finalized case-by-case

⏱️ 4. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 business days
  • Non-Metro / Remote Areas: 4–7 business days
  • Bulk Orders: Depends on logistics and distance
  • International Orders: Varies based on destination and shipping method

👉 Delivery timelines are indicative and may vary due to external factors.

💰 5. Shipping Charges

  • Shipping charges may vary based on:
    • Order quantity
    • Delivery location
    • Shipping method
  • Shipping cost (if applicable) will be communicated:
    • At checkout
    • Or during order confirmation (for bulk orders)

👉 Free shipping may be offered on selected orders or promotions.

📍 6. Order Tracking

  • Once your order is dispatched, tracking details (if available) will be shared via:
    • WhatsApp
    • Email
  • Customers can track their shipment directly through the courier partner’s website.

📦 7. Packaging & Handling

At TOSHA, we ensure:

✔️ Hygienic and secure packaging
✔️ Proper sealing to maintain freshness
✔️ Careful handling to prevent damage during transit

We follow strict quality checks before dispatch.

⚠️ 8. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Transport disruptions
  • Courier partner delays
  • Government restrictions or unforeseen events (Force Majeure)

👉 Dev Naturals is not liable for delays caused by third-party logistics providers.

❗ 9. Damaged or Incorrect Orders

If you receive:

  • Damaged product
  • Incorrect item

Please notify us within 24–48 hours of delivery with:

  • Clear photos/videos
  • Order details

👉 After verification, we will offer:

  • Replacement
  • Or suitable resolution as per policy

🚫 10. Delivery Limitations

  • We currently deliver across India and selected international locations.
  • Some remote or restricted areas may have limited service availability.

👉 In such cases, customers will be informed in advance.

🧾 11. Bulk & Export Orders

For large or international shipments:

  • Custom pricing and delivery timelines apply
  • Advance payment may be required
  • Buyers are responsible for:
    • Import duties
    • Taxes
    • Local regulations

🛡️ 12. Compliance & Trust

TOSHA operates under Dev Naturals, a legally registered business:

  • ✅ GST Number: 09DVEPK1436C1ZV
  • ✅ FSSAI License Number: 20426280000040

We ensure that all products are handled in accordance with food safety and quality standards.

📞 13. Contact for Shipping Support

For any shipping-related queries, please contact:

Dev Naturals (Brand: TOSHA)
📧 Email: info@devnaturals.in
📱 WhatsApp / Call: +91 7050203989

🔥 Important Note

👉 Please ensure correct shipping details while placing orders.
Dev Naturals will not be responsible for delivery issues caused due to incorrect or incomplete address information.

🚀 Pro Tip (For Higher Trust & Sales)

Add these sections on your website:

  • “📦 Fast Dispatch from India”
  • “🚚 Pan India Delivery Available”
  • “🔒 Safe & Hygienic Packaging”