Refund policy

Last Updated: September 2026

Thank you for shopping with Tosha Store. We want you to have a safe and satisfactory shopping experience. As we sell packaged food products, including Tosha Regular, Premium and Jumbo Makhana, our return and refund process is designed with product hygiene and food safety in mind.

1. Order Cancellation

  • An order can be cancelled only before the product is dispatched.

  • Once an order has been dispatched, it cannot normally be cancelled.

  • If you request cancellation before dispatch, the eligible refund will be processed after deducting any applicable third-party payment gateway charges.

  • Refunds are made through the applicable payment method/payment gateway and may take additional time to reflect in your account depending on the payment provider.

2. Returns

As Tosha Store sells packaged food products, we generally do not accept returns simply because a customer has changed their mind or does not wish to keep the product after delivery.

However, if you receive a product that is:

  • Damaged during delivery

  • Tampered with or the package is visibly opened

  • Incorrect or different from what you ordered

  • Missing or materially damaged

you can contact us for assistance.

3. Reporting a Product Issue

Any issue with the delivered product must be reported within 3 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Photographs of the product

  • Photographs of the outer packaging and shipping label

  • Photographs/videos showing the damage or issue, where applicable

  • A brief description of the problem

We may request additional information if required to investigate the issue.

4. Replacement

If the product is found to be damaged, incorrect, tampered with or otherwise eligible for a resolution, Tosha Store will provide a replacement wherever possible.

If replacement is not possible due to product availability or other operational reasons, a refund may be initiated after reviewing the case.

5. Refunds

Where a refund is approved, it will be initiated through the applicable payment method/payment gateway.

For eligible order cancellations, applicable third-party payment gateway charges may be deducted from the refund amount.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or other financial institution.

6. Non-Eligible Returns

Returns or refunds may not be provided for issues arising from:

  • Customer preference or change of mind

  • Incorrect delivery information provided by the customer

  • Improper storage or handling of the product after delivery

  • Damage caused after the product has been delivered

  • Failure to report an eligible issue within the specified complaint period

Each complaint will be reviewed based on the circumstances and available evidence.

7. Contact Us

For return, replacement or refund-related queries:

Tosha Store
Call / WhatsApp: 7050203989
Email: info@toshastore.com

We aim to review customer complaints fairly and provide an appropriate resolution for genuine issues.