Shipping policy

Last Updated: September 2026

Tosha Store delivers its products across India. We take reasonable care to process and pack orders securely so that our products reach customers in good condition.

1. Delivery Time

  • Orders are generally delivered within 3–7 business days after successful order confirmation and processing.

  • Delivery time may vary depending on the customer's location, courier serviceability, weather, public holidays, operational conditions and other circumstances beyond our reasonable control.

  • Remote or difficult-to-service locations may occasionally require additional delivery time.

2. Shipping Charges

  • Free shipping is available only on products/orders where free shipping is specifically mentioned on the product page.

  • For other products or orders, applicable shipping charges, if any, will be displayed before the order is completed.

3. Courier & Delivery Partners

Tosha Store uses shipping and logistics services available through Shiprocket.

The courier partner may vary depending on availability, serviceability, delivery location and operational considerations. We aim to use an available courier service that provides suitable delivery coverage, security and reasonable delivery speed.

4. Delivery Address

Customers are responsible for providing a complete and accurate:

  • Name

  • Address

  • PIN code

  • Mobile number

  • Other information required for delivery

Tosha Store is not responsible for delays or failed deliveries caused by an incorrect, incomplete or inaccurate delivery address or contact information provided by the customer.

5. Order Tracking

Where tracking information is available, customers may receive shipment/tracking details through the contact information provided while placing the order.

Customers can also contact Tosha Store if they require assistance regarding their order.

6. Delayed or Failed Delivery

Although we aim to deliver orders within the estimated delivery period, delays may occur because of courier operations, weather, natural events, holidays, incorrect addresses, serviceability issues or other circumstances outside our reasonable control.

If your order has been unusually delayed, please contact us and we will assist you in checking the shipment status.

7. Damaged or Tampered Package

If you receive a package that appears visibly damaged or tampered with, please take photographs/videos of the package and contact us as soon as possible.

Product-related complaints should be reported within 3 days of delivery in accordance with our Return & Refund Policy.

8. Contact Us

Tosha Store
Call / WhatsApp: 7050203989
Email: info@toshastore.com